Payment Gateway Policy
Every way to pay us, what each method costs, and how your payment data is protected.
Last updated: 10 July 2026 • Applies to Computer Scientific Solutions (Pty) Ltd, Reg No 2017/103392/07 ("CSS", "we", "us").
1. Accepted payment methods (current)
| Method | Notes | Fees |
|---|---|---|
| EFT — FNB | Preferred for invoices. Banking details appear on every quote and invoice. | No surcharge |
| PayFast | Card and Instant EFT via secure hosted payment page. | 6% processing fee |
| ATM cash deposit | Accepted; use your invoice/account number as reference. | Bank cash-deposit fees for payer's account |
2. Coming with the online store
Our ecommerce store will process payments through PayFast, SnapScan and Paystack — all established South African payment providers supporting cards, Instant EFT and QR payments. Gateway options and any applicable fees will be shown clearly at checkout before you pay.
3. Security
- Card payments are processed entirely by the gateway (PayFast/SnapScan/Paystack) on PCI-DSS compliant infrastructure. CSS never sees or stores your card number.
- We store only the transaction references needed for reconciliation and refunds.
- Payment confirmation emails from CSS never ask for card details or passwords — treat any such request as fraudulent and report it to us.
4. Banking detail changes & fraud warning
Our banking details change rarely and never by casual email. If you receive an email claiming our banking details have changed, phone us on 073 445 7881 to verify before paying. We accept no liability for payments made to third-party accounts on the strength of unverified instructions.
5. Refunds via gateways
Refunds are processed back through the original payment method. Gateway processing fees (e.g. the PayFast 6%) are not refundable. Timing depends on the gateway and your bank — typically 3–10 business days after we process the refund. See the Refund Policy.
6. Failed or duplicate payments
If a gateway payment fails but is debited, or you accidentally pay twice, email proof of payment to support@csscomp.co.za — duplicates are refunded in full (gateway fees included where the duplicate was our system's fault).