Terms of Service

Last updated: 10 July 2026 • Applies to Computer Scientific Solutions (Pty) Ltd, Reg No 2017/103392/07 ("CSS", "we", "us").

1. Payment & deposits

Accepted methods: EFT (FNB), PayFast (subject to a 6% processing fee), or ATM cash deposit. Always use your quote/invoice number and/or client account number as the payment reference.

Deposits: supplied goods require a deposit of 50%–80% of the goods value, depending on order value, before ordering. Labour-only work generally requires no deposit unless explicitly stated on the quote.

Due dates: unless otherwise stated, standard invoices are payable within 14 days of invoice date.

2. Late payment

• A flat administrative fee of R1,000.00 applies to overdue accounts.
• Interest accrues on outstanding balances at Prime/CPI + 2% per annum, compounded daily from due date until settlement.
• Discounts or promotional rates on the original invoice fall away if payment is late.

3. Managed services (MSP) & support

• Billing cycle: MSP services are billed as a fixed fee in advance on the 15th of each month, due by month-end.
• Suspension: services (including threat remediation and backups) may be suspended on accounts 60 days overdue. Reinstatement attracts a reconnection fee as stipulated in your SLA.
• Support hours: monthly bundle hours are non-cumulative and do not carry over. Remote and telephonic support is billed in 15-minute increments.
• Scope: managed services include automated endpoint monitoring, remote support and server management as per your SLA.
• Liability: CSS's liability is limited to the corporate entity; individual staff members are indemnified against claims arising from systemic security breaches.

4. Hardware sales & returns

• Ownership: all goods remain CSS property until the invoice is paid in full.
• Stock model: CSS carries no local stock; hardware is ordered per project and returns are processed through our third-party suppliers.
• Dead on arrival: report DOA items or returns within 7 days for a swap-out where applicable.
• Restocking: qualified returns carry a non-refundable 20% restocking fee (on hardware cost) covering supplier return costs and logistics.
• Late returns: after 7 days a R750.00 handling fee applies, plus any labour required for removal or troubleshooting.

See also the Refund Policy and Shipping Policy.

5. On-site & call-out policy

• Included call-outs carry a 2-hour minimum stay and are typically scheduled during regional rotation weeks.
• Call-out travel formula: (round-trip kilometres × current AA rate) + (0.5 × standard hourly rate).

6. Consultancy guarantee

Consulting labour is guaranteed for 30 days. The guarantee excludes faults caused by third-party changes, misuse, or environmental causes (including power events, lightning and liquid damage).

7. Hospitality terms

• Breakages or damage at holiday properties must be reported immediately. Unreported breakages/damages are charged at double fees (replacement cost plus labour).
• Emergency maintenance carries a 24-hour response target.
• Occupying a booked property constitutes acceptance of these terms.

8. General & acceptance

• Disputes: submit invoice queries in writing within 7 days of receipt. Undisputed amounts remain payable while a query is investigated.
• Precedence: these terms apply to all CSS transactions; where a signed SLA or quote states different terms, the signed document prevails.
• Acceptance: placing an order, accepting delivery, or occupying a booked property constitutes formal acceptance of these terms.

Questions about these terms? Contact us — we would rather explain a clause upfront than argue about it later.