We work on-site across Jeffreys Bay, Humansdorp, St Francis Bay and the wider Kouga region. For everyone else in South Africa, our remote support is just as capable for most software, configuration and monitoring work.

Yes — Windows is our bread and butter, and we handle common macOS support, upgrades and data work. We'll tell you upfront if a job needs a specialist.

Often, yes. Bring the broken part (even in pieces) and we'll assess whether a printed or machined replacement will handle the load and temperature. We're honest when it won't.

Hours are consumed in 15-minute increments for remote and telephonic support, so a quick fix costs a quarter-hour, not a full one. Bundles run per calendar month and unused hours don't roll over. MSP services are billed in advance on the 15th of each month and are due by month-end.

Travel is calculated as round-trip kilometres times the current AA rate, plus half of one standard hour. On-site visits have a 2-hour minimum stay. Bundles at Standard level and above include free call-outs (see the bundle comparison).

EFT (FNB), PayFast (subject to a 6% processing fee) and ATM cash deposit — always with your quote/invoice number or account number as reference. Our upcoming online store will add SnapScan and Paystack. Details in the Payment Gateway Policy.

Yes, for supplied goods: 50%–80% depending on value, because hardware is ordered per project. Labour-only work generally needs no deposit unless stated on the quote.

Standard invoices are due within 14 days. Overdue accounts attract a flat R1,000 administrative fee plus interest at Prime/CPI + 2% per annum compounded daily, and any promotional discounts on the invoice fall away. Full detail in the Terms of Service.

Consulting labour is guaranteed for 30 days, excluding faults caused by third-party changes, misuse or environmental factors (power surges, lightning, liquid damage).

First: stop using the drive. We start with an assessment, then quote. Logical failures (deleted files, corruption) are recovered in-house at R 249/hour; our full investigation package for drives up to 500 GB is R 3 500 including a clone and incident report. Physically damaged drives are referred to specialist clean-room partners with your approval.

In line with POPIA (Act 4 of 2013): we collect only what we need, protect it, and never sell it. See our Privacy Policy and POPIA Compliance pages.

No — we deliberately carry no local stock. Hardware is ordered per project from our supplier network, which keeps pricing sharp and avoids selling you yesterday's shelf stock. It also means returns follow our suppliers' processes — see the Refund Policy.

Yes — book a walk-through and we'll show you the automations live. Staying over is simply the full-immersion version.

Report it straight away — accidents happen and reported damage is handled reasonably. Unreported breakages discovered after checkout are charged at replacement cost plus labour at double the standard fee, per our terms.