Refund Policy

Last updated: 10 July 2026 • Applies to Computer Scientific Solutions (Pty) Ltd, Reg No 2017/103392/07 ("CSS", "we", "us").

1. The short version

• Faulty on arrival (DOA)? Report it within 7 days — we arrange a supplier swap-out where applicable.
• Qualified hardware returns carry a 20% restocking fee (we hold no local stock; all goods route back through suppliers).
• Labour covered by our 30-day guarantee is re-performed free — that's the remedy, and it's a good one.
• Refunds, where due, are paid by EFT to the account the payment came from.

2. Hardware & goods

Dead on arrival / defective

Report defects within 7 days of delivery. Where the supplier accepts the DOA claim, we arrange a swap-out replacement. Keep all packaging and accessories — suppliers routinely reject incomplete returns.

Change-of-mind and qualified returns

Because CSS orders goods per project rather than off a shelf, returns are processed back through our third-party suppliers. Qualified returns attract a non-refundable 20% restocking fee based on the hardware cost, covering the supplier's return costs and logistics. Items must be unused, complete and in original packaging.

After 7 days

A R750.00 handling fee applies to returns reported after 7 days, in addition to any labour required for removal or troubleshooting. Supplier warranty terms then govern whether repair, replacement or credit is available.

3. Services & labour

Consulting labour carries a 30-day guarantee (excluding third-party changes, misuse and environmental causes). If work covered by the guarantee fails, we return and make it right at no charge. Where re-performance is impossible, we will credit or refund the affected labour at our discretion and in line with applicable consumer law.

4. Deposits

Deposits on supplied goods (50%–80%) are used to place supplier orders. Once an order is placed with a supplier, the deposit is refundable only to the extent the supplier accepts cancellation, less the restocking fee and any costs already incurred.

5. Hospitality bookings

Cancellation and refund terms for accommodation are stated at the time of booking on the relevant booking channel. Damages are handled per our hospitality terms.

6. How refunds are paid

Approved refunds are paid by EFT to the originating account within 14 days of approval. Payments received via PayFast are refunded through PayFast; gateway processing fees are not refundable. See the Payment Gateway Policy.

7. Your statutory rights

Nothing in this policy removes rights you have under the Consumer Protection Act 68 of 2008 or other applicable South African law. Where this policy and the law differ, the law wins.

8. How to start a return

1. Email support@csscomp.co.za with your invoice number, item, and the problem.
2. We confirm eligibility and give you a reference and instructions within 2 business days.
3. Don't ship anything before receiving the reference — unannounced returns can't be tracked to supplier claims.